Billing & Invoicing

ProEcommerce's billing engine handles recurring subscriptions, one-off invoices, taxes, dunning, refunds, and multi-currency — all tied directly to your Stripe account.

Products

A product is anything you sell: a hosting plan, a domain, a license, a professional-services hour. Every product has:

• A name and description
• A price (supports one-off or recurring)
• A billing cycle (monthly, quarterly, semiannually, annually, biennially, triennially, one_time)
• An optional provisioning module (cPanel, CloudPanel, custom)
• An optional tax class (GST, VAT, US sales tax, exempt)
• Visibility settings (public signup, hidden, quote-only)

Pricing tiers per product

Products can have multiple price points — useful for volume discounts or annual-prepay pricing. Each price point is its own SKU with its own cycle and amount.

Services

A service is an instance of a product sold to a specific client. Think of products as the menu, and services as the orders.

Service states:

• pending — ordered but not yet paid
• active — paid and running
• suspended — paused (typically for non-payment)
• terminated — fully cancelled (cannot be revived)
• cancelled — client requested cancellation; runs until end of paid period

Invoice lifecycle

Generation

Invoices are generated automatically by the invoice-generator cron X days before each service's next-due date, where X is your invoice generation offset (default: 14 days).

Delivery

On creation, the invoice PDF is attached to an email and sent via your configured SMTP provider. The email includes a branded payment link that opens a Stripe-hosted checkout page or saved-card one-click payment.

Reminders (dunning)

Default reminder cadence for overdue invoices:

Day 0 (due date):     First reminder
Day +3:               Second reminder (polite)
Day +7:               Third reminder (firm, mentions suspension)
Day +10:              Service suspended
Day +30:              Final notice
Day +45:              Service terminated, data retained 30 days
Day +75:              Data purged

Any of these thresholds can be customized per tenant.

Payment

When a client pays, the invoice is marked paid, the corresponding services are activated or extended, and a receipt is emailed. Stripe webhooks drive the state transitions — we never poll.

Refunds

Issue refunds from the admin invoice view. Full and partial refunds both go through Stripe. The invoice status changes to refunded or partially_refunded, and service entitlements are adjusted.

Taxes

ProEcommerce supports a simple tax-class model out of the box (per-country flat rates) and integrates with Stripe Tax for jurisdictions that need real-time calculations.

• Create tax classes in Settings → Taxes
• Assign a default tax class per product
• Override per-client for B2B customers with valid VAT/GST numbers
• Tax lines appear separately on every invoice

Multi-currency

Each tenant configures a default currency (USD, EUR, GBP, CAD, AUD, etc.). Products can have currency-specific price overrides, or use FX rates pulled from the European Central Bank daily feed.

Payment methods

Via Stripe, ProEcommerce supports:

• Credit and debit cards (Visa, Mastercard, Amex, Discover, JCB)
• ACH / bank debits (US)
• SEPA direct debit (EU)
• Apple Pay / Google Pay (browser-dependent)
• Offline methods (check, wire) — marked as manual, no automated capture

Reports

Built-in reports:

• Revenue — by day, week, month, year; broken down by product
• MRR / ARR — monthly recurring revenue, churn, net new
• Accounts receivable — overdue invoices, aging buckets
• Churn — gross and net, by cohort
• Tax summary — for each tax class / jurisdiction

Every report exports to CSV. The API exposes the underlying queries for piping into your own BI stack.